Enterprise Holdings Customer Service Representative ( Admin/Advisor) - Aberdeen Airport in Aberdeen, United Kingdom

Enterprise Rent-A-Car at the Airport has an opening for a customer service representative at Aberdeen airport.

If you are a good problem solver with a strong focus on providing superior, friendly, and efficient customer service then this is the role for you!

The customer service representative will provide a high level of customer service on a face to face basis, dealing with customers who are coming to pick up their hire car. You will be the first point of call for customers from all over the world, and will get to meet a diverse mix of customers on a daily basis.

This role will be assisting both internal and external customers as well as offering administrative support to the branch. The ideal candidate will have a high attention to detail, competent IT and typing skills, strong communication skills coupled with a passion for delivering exceptional customer service.

Please note that we are able to be flexible with working patters as our branches are open from 0600 – 12AM. All candidates must be able to commit to working between 30-40 hours per week.

Duties

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, Accounts receivables and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs

  • Provide administrative support to the management team

  • Handle small refunds/customer complaints

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

  • Must be fully eligible to work in the United Kingdom.

Requisition Number: 2017-203465