Enterprise Holdings Sr. Customer Assistance Representative - Albuquerque Airport in Albuquerque, New Mexico

Equal Opportunity Employer/Disability/Veterans

There are exciting opportunities for a Sr. Customer Assistance Representative available at our Albuquerque International Sunport Airport! This job is available for permanent part time work. As a Sr. Customer Assistance Representative, you can expect to provide a high level of customer service to all patrons traveling through Albuquerque and be an important part of our airport rental team. This is a great opportunity to gain knowledge and fine tune your skill set in Customer Service, Sales, and Administrative Functions. Training is provided through a combination of class room style training and hands-on experience.

Must be available for one or more of the following schedule - 25 hours/week.

Thursday, Friday, Saturday & Sunday 5am-1pm and/or 3pm-1am

This position pays $11/hour

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have at minimum a basic understanding of sales

  • Must be comfortable working in a sales environment

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be comfortable with Part Time work (25 hours per week)

  • Must be comfortable with the starting pay of $11.00 per hour.

  • Apart from religious observations, must be able to work the following schedule

  • Thursday, Friday, Saturday & Sunday 5am-1pm and/or 3pm-1am

Requisition Number: 2017-208333

External Company Name: Enterprise Holdings

External Company URL: www.erac.com