Job Information
Enterprise Mobility Administrative Representative - Customer Facing in Arlington, Virginia
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for an Administrative Representative – Customer Facing. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily face to face, in addition to administrative support.
The pay for this position starts at $17.00
This positions is located at the Reagan National Airport in Arlington, Virginia.
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Sunday - OFF
Monday - OFF
Tuesday - 8am to 4pm
Wednesday - 8am to 4pm
Thursday - 8am to 4pm
Friday - 8am to 4pm
Saturday - 8am to 4pm
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Provide directions and general assistance
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup job-related duties as assigned
Manage lost and found process
Reconcile supplemental item inventory
Responsible for office supply management
Equal Opportunity Employer/Disability/Veteran
Qualifications
Must be at least 18 years old
Must have at least 6 months experience in sales, customer service, leadership or management in the last 6 years
Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
Must have a valid US driver's license for a minimum of 1 year
Must be able to handle physical aspects of this job to include working outside in various tempertures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.