Enterprise Holdings Part-Time Sr. Customer Assistance Representative Fells Point in Baltimore, Maryland

Equal Opportunity Employer/Disability/Veterans

The part-time Senior Customer Assistance Representative (Sr CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Location:

1307 Eastern Avenue

Baltimore, MD 21231

Pay:

$12.50/hour

Schedule:

Friday 7:30am - 6:15pm

Saturday 7:30am - 4:30pm

Sunday 8:15am - 2:30pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Minimal Qualifications:

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and social security. A conviction will not necessarily disqualify you for employment, rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered. Applicants will not be asked about their criminal record and no criminal background checks will be conducted unless and until a conditional offer of employment has been extended.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must accept the starting pay of $12.50/hour

  • Apart from religious observation, must be able to work the following schedule(s):

  • Friday 7:30am - 6:15pm

Saturday 7:30am - 4:30pm

Sunday 8:15am - 2:30pm

Qualified candidates must also possess the following:

  • Excellent customer service skills

  • Excellent Communication skills

  • Ability to work outside in all weather conditions with or without reasonable accommodation

Requisition Number: 2017-213846

External Company Name: Enterprise Holdings

External Company URL: www.erac.com