Enterprise Holdings Administrative Representative - Hoover in Birmingham, Alabama

Equal Opportunity Employer

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position is based in Hoover, Alabama.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED required; some college preferred

  • Must have at least 6 months of prior customer service, retail, or administrative support experience

  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work Monday-Friday from 8:00 am - 5:00 pm

  • Must be willing to accept $10.00/hour as the rate of pay (non-negotiable)

Requisition Number: 2017-203199

Street 2: Birmingham