Enterprise Holdings Part Time Sr. Customer Assistance Representative in Denver, Colorado

Equal Opportunity Employer/Disability/Veterans

Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?

We have an exciting opportunity in customer service and sales as a part time Sr. Customer Assistance Representative with our team at Enterprise Rent-A-Car at Denver International Airport!

In this position you will gain knowledge through local training and hands-on experience to provide administrative and rental support at our large DIA airport location. Our fun and friendly team will teach you about all areas of our business to ensure that we are delivering excellent customer service with every single customer.

This is a part-time position (25 hours/week) in a team-oriented work environment.

Compensation is $14.00/hour with customer service bonus opportunities monthly.

Must be available to work one of the following schedules:

Option 1: Sun. 6pm-12am, Thurs.-Fri. 7pm-1am & Sat. 6pm-12am (OFF Mon.-Wed.)

Option 2: Sun.-Mon. 6pm-12am, Fri. 7pm-1am & Sat. 6pm-12am (OFF Tues.-Thurs.)

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • Some college preferred

  • Must have at least 1 year prior customer service experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be available to work evening, weekends and holiday shifts

Requisition Number: 2017-220665

External Company Name: Enterprise Holdings

External Company URL: www.erac.com