Enterprise Holdings Part time- In House Customer Service Representative in Dublin, Ireland

An opportunity has arisen for a Part-time Customer Service Representative to join our AA In-House team.

The Customer Service Representative will be responsible for answering incoming calls from customers and provide necessary service for them.

In addition, this person will also conduct follow-ups with our local branches.

The ideal candidate will be a self-motivated, customer-oriented team player.

The succesful candidate will be based in Dublin City Centre.

The hours for this position will range between the hours of (08:00AM - 23:00PM)and weekends with an average work week of 25 hours per week for this role.

  • Answering incoming calls and provide information, roadside service and/or resolve customer concerns

  • Liase with our security company to organise release of vehicles

  • Arrange reservations through the branch network

  • Coordinate and follow-up with local branches

Minimum Qualifications include:

  • One year of customer service experience

  • Good working knowledge of Excel and Word

  • Good telephone manner

  • Fluent English

  • Ability to work on their own initiative and make decisions

  • Be able to work to deadlines

  • Leaving Certificate or equivilant

Qualified Candidates must possess the following skills/competencies:

  • Professional, diplomatic customer service skills

  • Ability to juggle multiple responsibilities and meet deadlines

  • Strong attention to detail

  • Excellent written and verbal communication skills

  • Ability to work well independently and on own iniatative

  • Ability to problem solve and work with little supervision

Requisition Number: 2017-211642

Street 2: Dublin - South

External Company Name: Enterprise Holdings

External Company URL: www.erac.com