Enterprise Holdings Seasonal Customer Assistance Representative in Fort Myers, Florida

Equal Opportunity Employer/Disability/Veterans

The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone and in person, supporting their branch needs. The SCAR will gain knowledge and hands-on experience to service customers and administratively support the Enterprise Rent-A-Car Branch location. This position is Temporary Full or Part Time.

**This SEASONAL POSITION has the ability to work only up to a maximum of 150 days. In this flexible position, you may be able to work a range of 20-45 hours a week depending on your availability. With strong performance, our seasonal employees, will have the option to apply for permanent positions after 6 months from their last date worked in the seasonal position, or you may have the opportunity to return for the following fall/winter seasonal hiring period.

**This SEASONAL Sr. Customer Assistance Representative (Sr. CAR) POSITION pays $10.50/hr. We are looking to fill this role in one of our Fort Myers locations.

  • Daniels Parkway

  • Cypress Lake Drive

  • Fort Myers Beach

Apart from religious obligations, must be able to work within the operational hours of:

  • Monday-Friday: 7:30am-6:00pm

  • Saturday: 9:00am-2:00pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to understand, read, write and speak English.

  • Must be able to work Seasonally (Maximum of 150 days)

  • Must be willing to work 20-45 hour work weeks during Season

  • Apart from religious obligations, must be able to work within the operational hours of:

  • Monday-Friday: 7:30am-6:00pm

  • Saturday: 9:00am-2:00pm

Requisition Number: 2017-222105

Street 2: Ft. Myers

External Company Name: Enterprise Holdings

External Company URL: www.erac.com