Enterprise Holdings Sr. Customer Assistance Rep Greenville in Greenville, South Carolina

Equal Opportunity Employer/Disability/Veterans

The Sr Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, supporting their branch and rental needs. The Sr CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

Must be available to work FULL TIME between Monday- Friday (8:00am-6:00pm) and some weekend hours, up to 40hrs/wk

This position is located in Greenville, SC

  • Provide a high level of customer service by assisting customers as they pick up and return vehicles

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, transfer and key logs, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • Must be willing to accept pay at $10.00/hour

  • Must have at least 6 months of work history with one employer

  • Must have at least 1 year of customer service experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must have availability to work FULL TIME between Monday- Friday (8:00am-6:00pm) and some weekend hours, up to 40hrs/wk

  • Must have a valid driver's license (not restricted or suspended) with a clean driving record:

  • No more than 2 moving violations and/or at-fault accidents in the past 3 years

  • If you have 2 moving violations in the past 3 years, the oldest violation must be at least 2 years old.

  • If you have a moving violation for going 20mph or more OVER the speed limit, this must be your only violation and it must be at least 2 years old.

  • No drug or alcohol related conviction on MVR in the past 5 years.

Requisition Number: 2017-206789

External Company Name: Enterprise Holdings

External Company URL: www.erac.com