Enterprise Holdings Claims Handler in Hampshire, United Kingdom

Enterprise Holdings, operating Enterprise Rent-A-Car, is the largest car rental company in the world as measured by revenue, fleet and employees. Enterprise Holdings’ annual revenues also place it near the top of the travel industry, exceeding all other rental car companies, and most airlines, cruise lines, hotels, tour operators and online travel agencies. With an annual turnover of $19.4 billion, a rental and leasing fleet of over 1.7 million vehicles spread across 9,000 locations worldwide it is a business that’s recognized as an industry leader. We've also been named TARGET jobs 'Graduate Employer of the Year' 2016.

As a result of the recent re-structure within our Aldershot ‘Business Support’ office and the creation of the newly formed ARMS® Business Solutions, we are seeking enthusiastic and motivated individuals to join the Recoveries Department within our newly formed ARMS® Claims Services Team.

Primary responsibilities for the successful candidates will be the successful and timely recovery of customers’ rental charges resulting from non-fault road traffic accidents. You will spend much of your time on the phone with insurers, and ultimately you will have responsibility for recovering the rental charges from the at-fault insurer.

If you are target driven and enjoy the challenge of a fast paced environment this could be the role for you. You will have the autonomy to manage your own workload, seeing your claims right through to recovery. You will need great attention to detail, self-motivation and great communication skills with the ability to influence the actions of others - on paper and over the phone.

Previous experience within Insurance, ULR, Credit Hire, Claims Handling, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. This role is available as a trainee, specialist or senior specialist level dependent on experience.

It's a great role which could be the first of many - we believe in supporting and developing our people to the full.

  • Reviewing outstanding claims and negotiating with the representatives of the responsible party (insurance company, solicitor and corporate accounts)

  • Meeting the monthly collections targets

  • Maintaining accurate account of collections activity and follow-up process

  • Maintaining accurate reporting of incoming payments

  • Producing written communication including tasks such as writing, editing and proofreading correspondence and brief reports, explaining technical procedures, policies and regulations

  • Demonstrated ability to make decisions

  • Analytical skills

  • Proven ability in a targeted environment and meet deadlines

  • Demonstrated ability to remain resilient in overcoming obstacles

  • An ability to work independently and as part of a team

  • Excellent communication skills and attention to detail

  • Demonstrated time management skills

  • Proven negotiation skills

  • A knowledge of Microsoft Office products, internet and telephone skills

Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality. If successful at interview you will need a valid passport in your current name and proof of address dated inside the last 3 months

Requisition Number: 2017-206416

Street 2: Aldershot - UK Contact Centre

External Company URL: www.erac.com