Enterprise Holdings Part Time Overnight Sr. Customer Assistant Representative BWI Airport in Hanover, Maryland

Equal Opportunity Employer/Disability/Veterans

The part-time Overnight Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is located at BWI Airport and the pay is $12.50/hour.

  • There is a shift differential for overnight positions. Employees working between the hours of 10pm-7:30am will receive an additional $.20 for each hour worked proving they clocked in between 1:53pm and 7:29am and work 2 hours between 10pm-7:30am


  • Thurs, Fri, and Sun: 11pm-7am

  • Sat, Sun, and Fri: 11pm-7am

  • Mon:5pm-1am, Fri: 5pm-1am, Sun: 5pm-1am

  • Sun: 5pm-1am, Thurs: 5pm-1am, Fri: 5pm-1am

General Job Responsibilities will include, but are not limited to:

  • Prepare all rental documents accurately and completely

  • Verify car information and VIN number for security and car control

  • Provide additional service by offering our refueling option

  • Maintain the appearance of the Exit Gate and surrounding areas to present a neat and orderly image

  • Ensure that the kiosk is stocked with appropriate supplies to meet the needs of our customers

  • Provide all customers with undivided attention while assisting them at the exit gate

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Minimal Qualifications

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have 1 year of customer service experience with a sales focus within the last 3 years

  • Must have a valid US driver's license for a minimum of 1 year

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and social security. A conviction will not necessarily disqualify you for employment, rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered. Applicants will not be asked about their criminal record and no criminal background checks will be conducted unless and until a conditional offer of employment has been extended.

  • Must accept $12.50/hour

  • Apart from religious observation, must be available to work one of the posted schedules

  • Thurs, Fri, and Sun: 11pm-7am

  • Sat, Sun, and Fri: 11pm-7am

  • Mon:5pm-1am, Fri: 5pm-1am, Sun: 5pm-1am

  • Sun: 5pm-1am, Thurs: 5pm-1am, Fri: 5pm-1am

Qualified candidates must also possess the following:

  • Excellent customer service skills

  • Excellent Communication skills

  • Ability to work outside in all weather conditions with or without reasonable accommodation

  • Requires some flexibility in working hours and assigned schedule. (days, nights, weekends, holidays)

Requisition Number: 2017-213842

Street 2: BWI Airport - Baltimore

External Company Name: Enterprise Holdings

External Company URL: www.erac.com