Enterprise Holdings Sr. Customer Assistance Representative in Houston, Texas
Equal Opportunity Employer/Disability/Veterans
The Part-time Sr. Customer Assistance Representative (Sr.CAR) at Bush Intercontinental Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
Starting salary: $11.00/ hour
Must be flexible to work evenings and weekends.
Assist customers with reservations, rate quotes, general questions and answers, provide information and resolution for customers.
Provide a high level of customer service by assisting customers and assessing their rental needs.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess condition of rental upon return.
Process returns, check-ins and exit kiosk transactions.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job-related duties as assigned.
Prepare all rental documents accurately and completely.
Verify car information and VIN number for security and car control.
Maintain the appearance of all work areas as to present a neat and orderly image.
Ensure that working areas are stocked with appropriate supplies to meet the needs of our customers.
Provide all customers with undivided attention while assisting them at the counter.
Shake hands, make eye contact and greet all customers; thank customer at the conclusion of all transactions.
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Some college preferred.
Must be able to communicate in English.
Must have at least 1 year prior customer service retail or administrative support experience.
Must have a valid drivers license for a minumum of 1 year, with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Requisition Number: 2017-219903
Street 2: George Bush Intercontinental Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com