Enterprise Holdings Sr. Customer Assistance Representative in Houston, Texas

Equal Opportunity Employer/Disability/Veterans

The Part-time Sr. Customer Assistance Representative (Sr.CAR) at Bush Intercontinental Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.

Starting salary: $11.00/ hour

Must be flexible to work evenings and weekends.

  • Assist customers with reservations, rate quotes, general questions and answers, provide information and resolution for customers.

  • Provide a high level of customer service by assisting customers and assessing their rental needs.

  • Meet and greet customers in a friendly and timely manner.

  • Provide directions and general assistance.

  • Assist to assess condition of rental upon return.

  • Process returns, check-ins and exit kiosk transactions.

  • Understand and communicate rental terms and conditions, vehicle features and other services.

  • May sell optional protection products, upgrades, fuel options and other additional equipment.

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

  • Perform miscellaneous and backup duties job-related duties as assigned.

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Maintain the appearance of all work areas as to present a neat and orderly image.

  • Ensure that working areas are stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the counter.

  • Shake hands, make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

  • Must be at least 18 years old.

  • High school diploma or GED equivalent required.

  • Some college preferred.

  • Must be able to communicate in English.

  • Must have at least 1 year prior customer service retail or administrative support experience.

  • Must have a valid drivers license for a minumum of 1 year, with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

  • No drug or alcohol related conviction on driving record in the past 5 years.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Requisition Number: 2017-219903

Street 2: George Bush Intercontinental Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com