Enterprise Holdings Senior Customer Assistance Representative - Idaho Falls Airport in Idaho Falls, Idaho

Equal Opportunity Employer/Disability/Veterans

The Customer Assistance Representative Sr (CAR Sr) is a sales position which offers an hourly rate plus a monthly commision bonus and will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is available as regular full-time position at our Idaho Falls Airport location.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Will sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required (proof of graduation required at interview)

  • Meet either of the following requirements: Two years of college plus six months of customer service and sales experience, or at least two years of previous customer service and sales experience. If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military.

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observations, candidates must be able to work the following schedules:

  • Sunday-Thursday 5pm-11pm

  • Saturday 7:30am-5pm

Requisition Number: 2017-221296

External Company Name: Enterprise Holdings

External Company URL: www.erac.com