Enterprise Holdings Part-Time Customer Service Representative (Independence, MO) in Independence, Missouri

Equal Opportunity Employer/Disability/Veterans

Enterprise Rent-A-Car has an opening for a Part-Time Customer Service Representative. This position works directly on-site at our Independence, MO location. We are looking for a dependable, friendly office support staff to provide support to our current rental management team through various computer data entry and administrative functions. The Customer Service Representative will gain knowledge through one-on-one training and hands-on experience. The hourly rate for this position is $10.00 an hour.

  • Perform various administrative/data entry functions such as: assign incoming files, research and process invoices

  • Provide a high level of customer service by assisting rental branches and their needs over the phone which could include: reservation needs, coverage verification, call routing

  • Provide information and resolution for customers, insurance companies, dealerships, repair shops and rental branches

  • Manage outgoing calls for rental management for customers, insurance companies, repair shops and dealerships

  • Perform miscellaneous and back up job-related duties as assigned

  • Responsible for notifying management of process concerns as needed

  • Help prepare cars for rental by cleaning or vacuuming them as needed

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Minimum 1 year customer service experience; previous customer/escalation support experience preferred

  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications

  • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to work the following shift: MONDAY 7:30 am - 6:00 pm/ SATURDAY 9:00 am - 3:00 pm /FRIDAY 7:30 am - 6:00 pm

Requisition Number: 2017-208239

External Company Name: Enterprise Holdings

External Company URL: www.erac.com