Enterprise Holdings Senior Customer Assistance Representative Pasco Airport in Kennewick, Washington

Equal Opportunity Employer/Disability/Veterans

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company with over 8,600 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $16 billion.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is part time (40 hours per week)

The starting wage is $12.50 per hour

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED required

  • Previous customer service experience

  • Must have a valid drivers license with no more than 2 moving violations on driving record in the last 3 years and/or at-fault accidents on driving record in the past 3 years

  • No drug/alcohol related convictions, or reckless/negligent driving incidents on drving record within the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observations, must be able to work a flexible schedule

Requisition Number: 2017-212979

Street 2: Kennewick (Tri Cities)

External Company Name: Enterprise Holdings

External Company URL: www.erac.com