Enterprise Holdings West Maui Enterprise - Customer Assistance Representative, Sr. Part Time in Lahaina, Hawaii
Equal Opportunity Employer/Disability/Veterans
Enterprise Rent-A-Car is looking for the right individual to join their Customer Service Team at the West Maui Enterprise Location! The Customer Assistance Representative, Sr (CAR Sr) will provide a high level of customer service by assisting customers with their rental needs in a high-paced Airport office.
The CAR Sr greets customers upon arrival and provides exceptional customer service including sales during rental transaction, walks customer to their rental, and also assists customers upon return. The ideal individual has great Aloha spirit, able to work a flexible 30-39 hours a week, able to promote/suggest/sell optional rental products (insurance/upgrades/etc), and have excellent phone etiquette.
out of state applicants: this position requires face-to-face interviews (if qualifications are met) and all travel and relocation expenses will be at your own expense.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins transactions
Position requires prolonged standing during shift
Responsible for notifying a Manager of any known vehicle problems and any required customer service issues and/or concerns
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Clean vehicle interior and exterior by hand or by operating washing equipment (when needed)
Perform miscellaneous and backup duties job-related duties as assigned
Please note: This position requires standing and walking during entire work shift
Must have High school diploma or equivalen
Must be at least 18 years of age
Must have at least 2 years of customer service and strong retail sales experience
Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Aside from religious observance, must be available to work 30-39 hours a week including weekends and holidays
Must be able to stand/walk entire work shift that will include outdoor elements
out of state applicants: This position does not offer interview travel and relocation expense reimbursement or accommodations.
Requisition Number: 2017-206267