Enterprise Holdings Customer Assistance Representative Sr. - Lihue in Lihue, Hawaii

Equal Opportunity Employer/Disability/Veterans

The Enterprise Rent-A-Car at the Lihue location has an opportunity for a Part Time Customer Assistance Representative Sr.

The Customer Assistance Representative Sr. will provide a high level of customer service by assisting customers with their rental needs in a high-paced office. They will gain knowledge through local training and hands-on experience to provide excellent service customers when customers arrive and depart from the location. We are looking for reliable people who have a great work ethic and can help our customers by showing their Aloha Spirit and offing additional products to enhance their rental experience with us. This Part Time position is for 30-39 hours and receives great benefits and will be supporting our location in Lihue, Kauai.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers with Aloha in a friendly and timely manner

  • Provide directions and general assistance

  • Check the condition of the rental car upon return

  • Process returns, check-ins transactions quickly and efficiently

  • Responsible for notifying a Manager of any known vehicle problems and any customer service issues and/or concerns

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Clean vehicle interior and exterior by hand or by operating washing equipment (when needed)

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Position requires prolonged standing during shift

  • Must be 18 years or older.

  • Must have a High school diploma or equivalent.

  • Must have 2 years of customer service and sales experience

  • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations with in the last 3 years and no DUI or DWI in the last 5 years).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible Part Time schedule of 30 to 39 hours/week including nights and weekends.

Requisition Number: 2017-203515

External Company Name: Enterprise Holdings

External Company URL: www.erac.com