Enterprise Holdings Full Time Seasonal Customer Service Representative in Manchester, New Hampshire
Equal Opportunity Employer/Disability/Veterans
Our Manchester Regional Airport office is excited to announce an immediate opening for a seasonal Senior Customer Service Representative!
The Sr. Customer Service Rep. will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch.
This is a full-time, seasonal position with a pay rate of $11.50/hour.
We have different shifts available: Monday - Friday or Tuesday - Saturday or Wednesday - Sunday from 8am-5pm or 2pm - 9pm or 5pm - close. (with a 1 hour meal break each day). We can be flexible with days and shifts worked. The maximum length of employment for this seasonal position is 150 days within the seasonal window of May 2nd and November 1st.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and job-related duties as assigned
Must be at least 18 years of age
Must have a High School Diploma or GED
Must have at least 6 months of prior customer service experience
Must have a valid US driver's license
Must have no more than 1 at-fault accident or moving violation within the past 3 years
Must have no drug or alcohol related convictions within the past 5 years
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work either: Monday - Friday or Tuesday - Saturday or Wednesday - Sunday from 8am-5pm or 2pm - 9pm or 5pm - close. (with a 1 hour meal break each day).
Must be willing to accept this position as seasonal only with a maximum employment duration of 150 days between the May 2 and November 1 peak season window
Requisition Number: 2017-207818
Street 2: Manchester Boston Regional Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com