Enterprise Holdings Part Time Sr Customer Assistance Representative Mattoon in Mattoon, Illinois

Equal Opportunity Employer/Disability/Veterans

We have an immediate opening for a Part Time Senior Customer Assistance Representative (25 hours weekly) at our location in Mattoon, IL!

Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $16 billion.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a regular part time position. Inside sales and customer service skills will be utilized on a daily basis.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college required

  • Associates Degree preferred

  • Must have at least 1 year prior customer service or sales experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observations, must be able to work (20-25 hours per week) during the following shifts:

  • Monday - Friday 7:30 am to 12:30pm with some availability every other Saturday 9am to 12pm

  • Monday - Friday 1pm to 6pm with some availability every other Saturday 9am to 12pm

Requisition Number: 2017-209798

External Company URL: www.erac.com