Enterprise Holdings Full Time Customer Assistance Representative Grants Pass in Medford, Oregon

Equal Opportunity Employer/Disability/Veterans

The Grants Pass location has an exciting opportunity for a Full Time Sr. Customer Assistance Representative. The Sr. CAR will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to service customers at the counter and return lane.

This full time (40 hours/week) position pays $11.25 per hour, offeres benefits (Medical, Dental, paid tim off), and is at our Grants Pass, OR location. Candidates must be able to work the following shifts:

  • Monday 7:00 am to 4:00 pm

  • Tuesday 7:00 am to 4:00 pm

  • Wednesday 7:00 am to 4:00 pm

  • Thursday 7:00 am to 4:00 pm

  • Friday 7:00 am to 4:00 pm

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Assist to assess condition of rental upon return

  • Confirm rental paperwork from the Exit Booth

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required; some college preferred

  • Requires at least 6 months customer service experience within the past 5 years

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

This position pays $11.25 per hour, and is at our Grans Pass, OR location. Candidates must be able to work the following shifts:

+ + Monday 7:00 am to 4:00 pm

  • Tuesday 7:00 am to 4:00 pm

  • Wednesday 7:00 am to 4:00 pm

  • Thursday 7:00 am to 4:00 pm

  • Friday 7:00 am to 4:00 pm

Requisition Number: 2017-210413

Street 2: Medford/Ashland/Grants Pass

External Company Name: Enterprise Holdings

External Company URL: www.erac.com