Enterprise Holdings Truck Rental Customer Service Representative- Oakland in Oakland, California
Equal Opportunity Employer/Disability/Veterans
Enterprise Truck Rental Department is excited to announce an opening for a Full Time Customer Service Representative at their Oakland location!
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our Concord branch.
Candidates must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday, 40 hours/week. The hourly rate of pay is $16.74 hour.
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Notify Management of any known customer problems
Fleet Management and Maintenance
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned
High School Diploma or GED required
At least 1 year of sales and customer service experience required
Prior experience in trucking, logistics, and/or business to business sales is a plus, but not required
Must have a valid driver's license with no more than two points and/or at fault accidents in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work between 7:00 AM and 5:00 PM, Monday through Friday, 40 hours/week
We are subject to certain Department of Transportation (DOT) Regulations
All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.
Requisition Number: 2017-203225