Enterprise Holdings Sr. Customer Assistance Representative (Daytime Shifts) in Orlando, Florida

Equal Opportunity Employer/Disability/Veterans

The Customer Assistance Representative Sr (CAR Sr)-Orlando Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full-time.

  • This position is full-time (40 hours/week) and includes benefits.

  • This position pays $10.25/hour.

  • This position is located at the Orlando Airport.

  • Apart from religious observation, must be able to work (5) 8-hour shifts per week during the hours of 6am-6:30pm, including weekends and holidays. Two days off per week will be on weekdays.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior customer service experience

  • Must have at least 6 months of sales experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the U.S. and not require sponsorship now or in the future

  • Must be able to understand, read, write, and speak English.

  • Apart from religious observation, must be able to work (5) 8-hour shifts per week during the hours of 6am-6:30pm, including weekends and holidays. Two days off per week will be on weekdays.

Requisition Number: 2017-207111

Street 2: Orlando - AIRPORT

External Company Name: Enterprise Holdings

External Company URL: www.erac.com