Enterprise Holdings Customer Service Representative in Pembroke, Ontario

Provide a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

* Qualified Applicants must be availble to work the following schedule *

  • Monday 7am - 5pm

  • Tuesday 8am - 12pm

  • Wednesday 8am - 12pm

  • Thursday 8am - 12pm

  • Friday 10am - 6pm

  • Saturday 8am - 12pm

• Use Company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs.

• Provide all customers with undivided attention while assisting them at the counters.

• Prepare all rental and return documents accurately and completely.

• Answer the phone in a friendly, helpful and prompt manner.

• Assist customers by effectively resolving all customer service issues.

• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of the customer.

  • High School Diploma

  • Strong sales capabilities with ability to effectively offer and sell incremental items.

  • Minimum 1 year experience in a customer service role

  • Excellent communications skills with ability to communicate instructions from management to other staff members.

  • Ability to multitask, handle pressure situations and troubleshoot customer complaints

  • Requires ability to work flexible hours

  • Must be currently authorized to work in Canada

  • Must be available to work the following schedule:

  • Monday 7am - 5pm

  • Tuesday 8am - 12pm

  • Wednesday 8am - 12pm

  • Thursday 8am - 12pm

  • Friday 10am - 6pm

  • Saturday 8am - 12pm

Requisition Number: 2017-211358

Street 2: Pembroke

External Company Name: Enterprise Holdings

External Company URL: www.erac.com