Enterprise Holdings Full Time Return Agent- Reno Airport in Reno, Nevada
Equal Opportunity Employer
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car as a Full Time Return Agent at the Reno Airport, We are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, assists all customers with the rental return process, provides professional, knowledgeable and courteous service while accurately completing all transactions and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Friday-Sunday 11:30am to 8:00pm and Monday-Tuesday 12:30pm to 9:00pm
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
Understand the damage loss report reporting procedure
WORKING CONDITIONS/EQUIPMENT USED:
Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations
Work is performed in an outside covered area with exposure to all types of weather and temperatures
Moderate physical activity which requires handling of objects up to 25 pounds with long periods of standing and walking
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our comany for this position now or in the future
Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
Must not have any alcohol related convictions on your driving record in the last 5 years
Must be willing to accept a starting salary of $11.00 an hour
Must be able to work one of the following schedule, Friday-Sunday 11:30am to 8:00pm and Monday-Tuesday 12:30pm to 9:00pm.
Requisition Number: 2017-203202
Street 2: Reno Tahoe Intl Airport