Enterprise Holdings Part Time Sr. Customer Assistance Representative -Reno Airport in Reno, Nevada

Equal Opportunity Employer/Disability/Veterans

The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers.

Our Part Time Sr CAR positions require a commitment of 20-25 hours/week, depending on the schedule.

  • Thursday through Monday 8:00am to 1:00pm

  • Reno Airport Facility

  • $11.80 hr

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers and accounts in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 12 months prior customer service retail or sales experience in the last 5 years

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be available for a part time commitment of 20-5 hours/week

  • Apart from religious observation, you must be able to work:

    • Thursday through Monday 8:00am to 1:00pm

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Requisition Number: 2017-208480

External Company Name: Enterprise Holdings

External Company URL: www.erac.com