Enterprise Holdings Part Time Sr Customer Assistant Representative San Antonio Airport in San Antonio, Texas

Equal Opportunity Employer/Disability/Veterans

We are currently looking for a Part-time Sr. Customer Assistance Representative for our San Antonio Airport location (78216). The Sr. Customer Assistance Representative (CAR Sr) will provide a high level of customer service at the rental branch location by assisting customers,primarily face-to-face, supporting their rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sales and act as a rental back-up in the branch.

This is a PART-TIME position that pays $10.50/hour. Apart from religious observations, candidates must be able to work one of the following shifts:

Schedule 1: Friday 11:00am-7:00pm, Saturday 9:00am-5:00pm, Sunday 9:00am-5:00pm

Schedule 2: Wednesday 11:00am-7:00pm, Thursday 11:00am-7:00pm, Friday 8:00am-4:00pm

Schedule 3: Thursday - Saturday 4:00pm-12:00am

Schedule 4: Monday 4:00pm-12:00am, Wednesday 2:00pm-10:00pm, Thursday 4:00pm-12:00am

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • 1 year prior customer service experience

  • Must have a minimum of 24 college credit hours at a recognized college/university

  • Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be willing to work at the San Antonio Airport location

  • This is a PART-TIME position that pays $10.50/hour.

  • Apart from religious observations, candidates must be able to work one of the following shifts:

Schedule 1: Friday 11:00am-7:00pm, Saturday 9:00am-5:00pm, Sunday 9:00am-5:00pm

Schedule 2: Wednesday 11:00am-7:00pm, Thursday 11:00am-7:00pm, Friday 8:00am-4:00pm

Schedule 3: Thursday - Saturday 4:00pm-12:00am

Schedule 4: Monday 4:00pm-12:00am, Wednesday 2:00pm-10:00pm, Thursday 4:00pm-12:00am

Requisition Number: 2017-208182

External Company Name: Enterprise Holdings

External Company URL: www.erac.com