Enterprise Holdings Administrative Representative San Diego Airport in San Diego, California
Equal Opportunity Employer/Disability/Veterans
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position will support our Rental team.
This is a Full Time position that will work 40 hours a week. Must be available Weekends, Holidays and evenings.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
May assist with or perform customer pick-ups in a safe and courteous manner
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup job-related duties as assigned
Must be at least 18 years old
High school diploma or GED required; some college preferred
Must have at least 1 year of prior customer service, retail, or administrative support experience
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Requisition Number: 2017-211309
Street 2: San Diego North - Carlsbad
External Company Name: Enterprise Holdings
External Company URL: www.erac.com