Enterprise Holdings PT Sr Customer Assistance Representative Sioux Falls Airport in Sioux Falls, South Dakota
Equal Opportunity Employer/Disability/Veterans
Looking for a great part- time opportunity? Do you enjoy sales and customer service? Come and join Enterprise Rent-A-Car's team at our Sioux Falls Airport location!
Learn sales, service from our top managers and gain real world experience with an industry leader. These are full-time positions with about 20-25 hours a week.
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $16 billion.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as a temporary part time position. Inside sales and customer service skills will be utilized on a daily basis.
This position is specifally for the Soiux Falls Airport location!
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform miscellaneous and backup duties job-related duties as assigned
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service or sales experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Must be willing to accept $11.00 an hour
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work approximately 20-25 hours per week with in the following hours:
Monday - Friday 7:00am-12:00pm
Monday- Friday 1:00pm-6:00pm
Monday- Friday 6:00pm-11:00pm
Requisition Number: 2017-205571
Street 2: Sioux Falls Regional Airport
External Company Name: Enterprise Holdings
External Company URL: www.erac.com