Enterprise Holdings Account Coordinator in St. Louis, Missouri

Equal Opportunity Employer

Enterprise Holdings’ Insurance Replacement Division has an exciting opportunity for an Account Coordinator. The primary role of the Account Coordinator is to complete various tasks related to supporting the Insurance Replacement Team, including being the primary customer service contact for their account base and also providing sales and administrative support to the Assistant Vice President / Director.

This position is located at our Corporate Headquarters in Clayton, MO.

Customer Service

  • Act as a knowledgeable resource for all Enterprise Insurance Replacement (IRD) customers, including being the primary liaison for initial questions and requests between the customer and branch rental operations when necessary

  • Responsible for problem resolution and has shared ownership with the AVP(s), Director(s) and/or Technology & Business Process Managers (TBPMs) for customer satisfaction of the accounts

  • Respond to phone calls from top insurance and collision partners, vendors, Enterprise management and Enterprise operating groups

Sales Administrative Support

  • Participate in scheduled internal meetings (one-on-one or PDM meetings, account transition , AC development, etc.) to ensure customer expectations and department goals are met

  • Achieve and maintain proficiency, as well as update all required information in the various IRD customer data bases (Account Maintenance, RFS, ARMS®, CRM or F drive)

  • Assist AVP(s)/Director(s)/TBPMs in preparation of external customer sales meetings, including preparation of documents and materials

  • Assist the AVP(s)/Director(s)/TBPMs in coordination of customer communication, including sending applicable letters, meeting agendas/presentations and invites for special events

  • Assist AVP(s)/Director(s)/TBPMs by compiling and manipulating scheduled reporting. Once reporting is run and compiled the AC will present it in various manners and documentation (scorecard, pivot tables, rebate usage, LOR, EOM, etc.)

  • Perform general office duties and miscellaneous job-related functions, including generating and maintaining accurate records and reports, as necessary to provide administrative support to the AVP(s)/Director(s)/TBPMs

  • Coordinate travel arrangements, including but not limited to air, car, hotel as well as exploring best cost savings options available for all travel, including any changes in itineraries as necessary

  • Create, set up, and maintain department documents and file system

  • Coordinate and compose various department communication pieces and correspondence

  • General clerical and administrative duties including but not limited to: data entry, invoice processing, travel & entertainment reports, file-management, updating contacts, faxing, scanning, etc.

  • Uphold Enterprise standards of honesty and integrity

Minimum Qualifications:

  • High school Diploma or GED required

  • 3 combined years of administrative/office experience and customer service experience in a professional work environment required

  • Previous experience drafting, composing and editing communications required

  • Prior experience in a sales support or logistics role strongly preferred

  • Intermediate level proficiency in Microsoft Office products required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Superior customer service skills and the ability to project patience, empathy and listening skills

  • Attention to detail and strong organizational and time management skills

  • Strong telephone handling, verbal and written communication skills and accurate data entry skills

  • Ability to work in fast-paced environment with demonstrated ability to prioritize multiple tasks and demands

  • Ability to work independently or within a team

Requisition Number: 2017-203330

Street 2: St. Louis