Enterprise Holdings Salesforce Senior Product Administrator in St. Louis, Missouri

Equal Opportunity Employer/Disability/Veterans

Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With 57 fully staffed offices nationwide, EFM supplies cars, light and medium duty trucks and service vehicles to businesses in the United States.

Enterprise Fleet Management Information Technology (EFMIT) provides streamlined and effective solutions to serve our growing operation. We offer solid architectural platforms with a strategic focus that clearly align to business growth and improving the customer experience. The Fleet Management systems, including EDGE, Fleet Commissions, and Fleet Web, are web based applications built using J2EE technology.

Being a member of EFMIT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.

Responsibilities:

EFM IT has an opportunity for a Salesforce Product Administrator Senior who is responsible for assessing and responding to user requests for product or service support and identifying, recommending, and presenting possible solutions for user requests. This position interprets business requirements to develop, maintain, and/or modify changes to the support model. The Product Administrator Senior performs application administrative functions and operational configuration changes. This position also manages change requests, issues, and defects. The Product Administrator Senior resolves inquiries pertaining to the functional or work-flow operation of end-user requests. This position provides instruction and guidance to less senior team members on new tasks and assignments.

Responsibilities Include:

  • Research and install new Salesforce.com applications to aid organization

  • Assist in creation of training materials on new functionality

  • CRM (Salesforce.com) application configuration

  • Work closely and communicate clearly and precisely with a group of people with varied skill-sets, technical and non-technical

  • Produce and improve overall documentation related to the implementation's configuration and regular releases

  • Create and maintain users and roles/profile hierarchy

  • Create Fields, Work-flows, Validation Rules

  • Configure and Run Reports and Dashboards

  • Run Data Cleansing tools and maintain and improve data hygiene

  • QA Testing of new functionality – including preparing and validating QA scripts

  • Research integration issues and liaise with legacy system development staff

  • Work with users and management to design and implement enhancements for the specified functional areas, and conduct regular application review sessions among both users and management

  • Manage the data relationships and flows within the CRM system; ensure data quality while performing periodic data maintenance, and monitor integrations to other systems or applications

  • Design and build custom objects, create work-flows and assignment rules, work with software developers to implement and maintain customer portal and sites

  • Build custom reports and dashboards specific to job functions, continuously monitor data quality and integrity as well as monitor and maintain reporting libraries

  • Support administrator functions including user account maintenance, reports and dashboards, work-flows and other routine tasks

  • Complete regular internal system audits

  • Coordinate the evaluation, scope and completion of new development requests

  • Assist in training of new users, and grow the Salesforce skill-set across the organization

Minimum Qualifications:

  • Authorized to work in the US and will not require sponsorship now or in the future

  • Available to work in the St. Louis office

  • Minimum of two years of hands- on product administration with Salesforce.com

  • Experience with Salesforce user administration and security.

  • Experience with the creation of and modifications to reports/dashboards in Salesforce

  • Experience with creating and adjusting fields and formulas, merging accounts, and the creation and maintenance of work-flows

  • Candidate must demonstrate a focus on operational and tactical activities.

  • Ability to assess and responds to user requests for product or service support; identify, recommend and presents possible solutions; assigns tasks.

  • Ability to interpret business requirements to develop, maintain, and/or modify changes to the support model, including gathering requirements, evaluating and interpreting user requests.

  • Experience with preparation and delivery of informal and formal presentations to own team, department, and other IT teams.

  • Experience with problem resolution and follows established escalation procedures.

  • Experience with upholding standards, processes, and procedures.

  • Knowledge of Microsoft Office desktop applications software

Preferred Qualifications:

  • Familiarity with object oriented design and coding is a plus but not required

  • Familiarity with using and coding within Mule is a plus but not required

  • Familiarity with Einstein Analytics is a plus but not required

  • Familiarity with presenting training for internal end-users-Familiarity with Service-Now is a plus but not required

  • Experience with QA testing scenarios and test scripts for new products and enhancements; executing test plans to validate defects and test proposed solutions preferred

Qualified applicants must also possess the following skills/competencies:

  • Excellent verbal and written communication skills with the ability to effectively communicate with various IT and Business teams

  • Candidate must also have the ability to manage change requests, issues, and defects.

  • Excellent problem solving and analytical skills which include the ability to define problems, collect data, establish facts, draw conclusions, and set priorities

  • Ability to follow the change/enhancement process to document and communicate requests; provides follow-up; ensures completion of requests.

  • Experience with development and maintenance of documentation for internal support and/or training.

  • Ability to develop subject matter expertise in select areas of responsibility.

  • Pro-actively monitors maintenance schedules; develops communication plans for planned and unplanned outages.

  • Excellent personal management skills emphasizing time management, organization, and attention to detail

  • Maintains established service level agreements to manage customer expectations and quality standards; identifies opportunities for improvement.

  • Working experience on project teams.

  • Provides instruction and guidance to less senior team members on new tasks and assignments; ensures deadlines are met.

Requisition Number: 2017-216472

External Company Name: Enterprise Holdings

External Company URL: www.erac.com