Enterprise Holdings Senior Manager, X86 and Linux Services in St. Louis, Missouri
Equal Opportunity Employer/Disability/Veterans
The Information Technology (I.T.) division of Enterprise Holdings builds and implements powerful solutions that help to drive and support the global operations of our brands and businesses, including Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental. With 9,000 branch locations across the world and more than 97,000 employees, Enterprise Holdings and its affiliates own and operate almost 1.9 million cars and trucks.
Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our more than 2,000 innovative I.T. professionals in a variety of career paths. This is where it all starts. All systems GO!
The X86 and Linux Services teams are responsible for the design, automation, delivery, and support of VMware-based virtualization solutions and Red Hat Enterprise Linux (RHEL) server solutions that are used by internal customers. As part of the solution lifecycle, the teams hold specific responsibilities to evaluate, design, operationalize, automate, support, and eventually sunset VMware and RHEL versions, associated toolsets, and processes.
The Senior Manager will lead the VMware management and Linux engineering teams. The successful candidate will work closely with engineering, senior management, and Product Management to review, establish, manage, and fulfill strategic roadmap initiatives while ensuring that the VMware-based and RHEL-based products and services are properly supported. This candidate will have direct reports consisting of both individual contributors and managers, and will share on-call duties with other managers within the department.
Key to the success of the Senior Manager is establishing and maintaining strong relationships with the internal application teams and ecosystem partners who hold supporting roles or services required to create a positive customer experience. The successful candidate will be able to drive the core functions of his/her teams while actively participating in the planning associated with the combined infrastructure services strategy.
Set and enforce achievable quality standards for products and services
Evaluate and prioritize the backlog of work assigned to your team(s)
Manage the complete lifecycle process for the services supplied by your team
Balance time between multiple complex projects and baseline maintenance/tech-debt efforts
Effectively balance customer experience, security and cost control
Develop and manage team(s) through the full employment cycle, which includes performance management and career development
Establish and maintain healthy relationships and feedback loops with both service partners and customers
Manage vendors and service contracts
Effectively translate technical issues/topics into business impact and value
Represent team in conversations and presentations to senior leadership and stakeholders
Manage crisis situations associated to your service area
Prepare root cause analysis communications
Intellectual curiosity. This is paramount. People who require strict work boundaries and/or prefer to focus within a single technical domain are not a good fit.
Energetic team member. We are looking for someone with passion and personality who loves a challenge. This person has strong engineering instincts and can sense risks while navigating towards solutions.
Automate everything mentality. This person needs to be interested in more than clicking a button; this person needs to be interested in creating the button that others click.
Ability to see the bigger picture. This person will understand the connections among all elements of a solution. They will help others see how their systems and related decisions connect to the bigger picture and affect success.
Excellent communication skills. This person is an active listener and fully engaged communicator. S/he will plug into projects and not wait for questions to be packaged up and delivered - but will actively participate in the ongoing dialogue of the project.
Comfortable with uncertainty (and the certainty of change). This person can anticipate change and is willing to embrace uncertainty - confidently knowing that they can adapt without losing their cool.
Execution orientated. This person loathes doing nothing and is capable of defining their path forward from a high-level vision.
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Minimum 3 years of previous Red Hat Enterprise Linux server or CentOS experience as an administrator or engineer
Minimum 3 years of experience using VMware virtualization technologies, or a minimum of 2 years as a VMware administrator or engineer
Minimum 3 years of experience managing infrastructure engineering/operations teams
Minimum 5 years of experience managing an IT staff, which included selecting and developing strong performers, and conducting performance and salary reviews
2+ years managing managers
Experience managing services distributed over physical, virtual (internal), and public cloud infrastructure
Flexible schedule to accommodate after-hours response to incident-related managerial escalations when necessary
Must be comfortable and effective at presenting to various audiences
Must be able to travel between St. Louis campuses
Must have strong team work qualities with the ability to establish and maintain solid working relationships with peers, vendors, senior management, and other departments within IT
Must be detail oriented with strong problem solving and time management skills
Must have proven experience in working and communicating effectively in cross-functional teams
Must be committed to incorporating security into all decisions and daily job responsibilities
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Experience applying Agile concepts to infrastructure development and delivery
Previous experience with open source and enterprise-grade orchestration tools such as ServiceNow, Ansible, Chef, HPE Operations Orchestration, etc.
Prior experience using JIRA for issue and project tracking
Experience with supporting hardware platforms such as HP (DL & c-Class), Cisco UCS, Supermicro, and the associated management software.
Experience deploying and managing infrastructure services hosted with a public cloud service (e.g. Azure, Amazon, Google, etc.)
Requisition Number: 2017-208284
External Company URL: www.erac.com