Enterprise Holdings Customer Assistance Representative in Toronto, Ontario

Equal Opportunity Employer

We are a multibillion-dollar industry leader that is rapidly expanding and growing! At Enterprise Rent-A-Car, exciting careers and opportunities are made possible. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees!

We have an exciting opportunity for a Customer Assistance Representative to work at our Toronto Pearson Interntional Airport branch location. The Customer Assistance Representative provides a high level of face-to-face customer service and supports customers’ branch and rental needs. Through training, the Customer Assistance Representative will gain the knowledge and hands-on experience necessary to provide administrative support and service customers.

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some university or college preferred

  • Must have at least 1 year of customer service, retail, or administrative support experience

  • Must be authorized to work in Canada and not require sponsorship now or in the future

  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

  • Must be able to work flexible hours: Wednesday, Thursday & Friday: 6:00pm-12:00am, Saturday: 2:00pm-10:00pm (35 hours max)

Requisition Number: 2017-206996

External Company Name: Enterprise Holdings

External Company URL: www.erac.com