Enterprise Holdings Force Charge Collector in Tulsa, Oklahoma

Equal Opportunity Employer/Disability/Veterans

The Collector pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of department.

  • Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges

  • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor

  • Activate/deactivate “Do Not Rent” requests

  • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles

  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers

  • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances

  • Research accounts to ensure billing accuracy

  • Ensure daily and monthly collections goals and requirements are met

  • Submit RAFs for both payments and small balance write offs

  • Maintain clear and concise notes in Odyssey, as well as PeopleSoft

  • Seek to improve job performance through self-assessment, skill development, training and goal setting

  • Maintain a regular and reliable level of attendance and punctuality.

  • Perform miscellaneous job-related duties as assigned.

  • High School Diploma or GED required; Associate’s Degree preferred

  • Minimum two years of collections experience required

  • Proficient Microsoft Office skills (Word, Excel and Outlook)

  • Knowledge of PeopleSoft preferred

  • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week

  • Must be willing to accept starting pay of $14/hour.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Knowledge/Skills/Abilities-

  • Ability to work independently and as a team player

  • Excellent telephone manner with strong communication skills

  • Strong customer service skills

  • Ability to research, determine and negotiate a settlement amount

Requisition Number: 2017-213770

Street 2: Tulsa

External Company Name: Enterprise Holdings

External Company URL: www.erac.com