Enterprise Holdings Force Charge Collector in Tulsa, Oklahoma
The Collector pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of department.
Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
Activate/deactivate “Do Not Rent” requests
Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
Research accounts to ensure billing accuracy
Ensure daily and monthly collections goals and requirements are met
Submit RAFs for both payments and small balance write offs
Maintain clear and concise notes in Odyssey, as well as PeopleSoft
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.
High School Diploma or GED required; Associate’s Degree preferred
Minimum two years of collections experience required
Proficient Microsoft Office skills (Word, Excel and Outlook)
Knowledge of PeopleSoft preferred
Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
Must be willing to accept starting pay of $14/hour.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Ability to work independently and as a team player
Excellent telephone manner with strong communication skills
Strong customer service skills
Ability to research, determine and negotiate a settlement amount
Requisition Number: 2017-213770
Street 2: Tulsa
External Company Name: Enterprise Holdings
External Company URL: www.erac.com