Enterprise Holdings Sr. Customer Assistance Representative in West Palm Beach, Florida

Equal Opportunity Employer/Disability/Veterans

The Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This role is available as full time.

  • Apart from religious observation, must be able to work the following shift/schedule:

  • Monday, Wednesday, Friday 7:15am-6:00pm. and Tuesday, Thursday 7:15am-1:00pm (Off on SATURDAY AND SUNDAY)

  • Pay is $11.00 per hour

This posting is specifically for the greater Broward Area, which includes the following locations: Okeechobee.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Initiate rental contract based on customer reservations or on-the-spot need

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Requisition Number: 2017-207565

Street 2: West Palm Beach

External Company Name: Enterprise Holdings

External Company URL: www.erac.com