Enterprise Holdings **OPEN HOUSE** Full Time Return Agent at Albany Airport in Albany, New York

Equal Opportunity Employer/Disability/Veterans

We will be hosting an OPEN HOUSE at the Albany Airport Saturday April 28, 2018 8:30am-12pm. We will have hiring managers on site for interviews!

Please apply to this job positing if you are interested in attending. If you have questions, please contact Mrs.Randi Blender via email; Randi.L.Blender@ehi.com

Once you apply, further direction will be provided.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position pays $10.75 per hour plus a fantastic team, benefits and more

This is a full time position, minimum of 40 hours per week, based at the Albany Airport. Must be available for either morning shifts; 5:30am - 2:30pm OR closing shifts 3pm-12am/midnight

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

  • Must be at least 18 years of age.

  • Minimum of 1 year experience handling customer service functions.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be living within a reasonable commute of no more than one hour or relocating to Albany, NY, within 30 days of application.

  • Must have a valid drivers license with a good driving record and no more than 2 moving violations and/or at-fault accidents within the last 3 years

  • No drug or alcohol related convictions on driving record (DWI/DUI) in the past 5 years

  • Must be willing to accept $10.75 per hour plus benefits

  • Apart from religious observation, must be able to work a minimum of 40 hours within a seven day operation, must be able to work EITHER morning shifts 5:30am - 2:30pm OR evening shifts 3:00pm-12:00am(midnight)

Requisition Number: 2018-240138

Street 2: Albany Intnl Airport

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Street: 737 Albany Shaker Rd