Enterprise Holdings Customer Experience Representative - Customer Service - Lehigh Valley Airport - Full Time in Allentown, Pennsylvania
Enterprise Holdings has an exciting opportunity for a Full Time Customer Experience Representative (CXR) - 40 hours per week with flexible scheduling. This position pays up to $18.50 / hour ($14.42 / hour plus monthly bonus opportunities totaling up to $650 per month) and is located at the Lehigh Valley International Airport location - 3311 Airport Road Allentown, PA 18109.
Flexible Shifts Available. Branch Operating Hours:
- 7:30 am - 12:00 am (midnight)
Full-time employees are offered a comprehensive benefits package including:
Health, dental, and vision insurance
Paid time off and paid holiday time
401k retirement investment plan with company match and profit sharing
Access to Employee Assistance Program
Discounts on renting vehicles
Discounts on purchasing vehicles through Enterprise Car Sales
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Must be able to understand, read, write, and speak English
Must have a minimum of 6 months of customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observations, must be able to commit to a 40 hour work week
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.