Enterprise Rent-A-Car Jobs

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Enterprise Holdings Work From Home Rental Management Representative in Ann Arbor, Michigan

Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent a Car, and National Car Rental, and we are excited to announce that we have current openings for full-time Work from Home Rental Management Representatives! Our Rental Management Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops). This position is responsible for managing claims from our insurance partners to ensure they stay on track through the entire rental process.

This is a Work from Home opportunity and requires working a Monday - Friday schedule, 10am-7pm CST.

The starting pay for this position is $15.27/hour. We offer a full benefit package including a matching 401(k) and Profit Sharing, Paid Time Off, and company discounts!

  • Serve as primary contact for designated branches within a group/region

  • Perform body shop and adjuster callbacks for the group/region

  • Assist with reservations, messages, and no-show reservations through the Automated Rental Management System

  • Assist with accounts receivable collections

  • Communicate professionally with key insurance partners and repair facilities

  • Complete assigned workload daily with high quality results in accordance to the file quality and productivity measures

  • Perform data entry of all pertinent information and status updates into the Automated Rental Management System

  • Provide customer service and problem resolution based upon policy, procedure, and insurance company standard

  • Build and maintain strong business relationships with claims adjusters and body shops through information sharing

  • Utilize reporting through excel datasheets

  • Meet all insurance company standards for file/claim handling

  • Comply with Company philosophy and policies

Equal Opportunity Employer/Disability/Veterans

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must currently live in the state of Michigan

  • Must currently live in Ann Arbor, MI, or the immediate surrounding area (applicants not in the surrounding area will not be considered)

  • Must be at least 18 years of age

  • Must have at least one year of customer service experience

  • Must have intermediate knowledge of Microsoft Excel

  • Must be able to work a Monday-Friday schedule of 10am-7pm CST

  • Must be willing to accept a starting pay of $15.27/hour

Qualified candidates must also possess the following:

  • Knowledge of a variety of computer software products

  • Knowledge of professional phone etiquette

  • Ability to apply experience-based knowledge and leadership skills towards organizational skills

  • Written and verbal communication skills to convey ideas and information

  • Strong time management and organizational skills

  • Ability to work independently and as a team member

  • Strong attention to detail

  • Ability to maintain confidential information

  • Capability of dealing with multiple personalities at all levels of the organization/department

  • Ability to work and succeed in a multi-cultural environment

Technical Qualifications:

  • Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10

  • Must have a computer USB headset with microphone

  • Must have a separate modem

  • Must have a router with gigabit speed connection via Ethernet cable

  • Must have a computer, tablet or mobile device with webcam technology

  • Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

  • Minimum upload speed of 2mbps

  • Minimum download speed of 5mbps

  • Use of wireless and WiFi “air cards” is prohibited

*Applicants must meet all technical qualifications at the time of application.

*Enterprise reserves the right to verify that your PC meets or exceeds these requirements.

External Company URL: www.erac.com

Requisition Number: 2019-297680

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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