Enterprise Holdings Call Center Customer Care Representative in Aurora, Colorado

Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?

Enterprise Holdings currently has available an opportunity for a Customer Care Representatives to work at our call center location near Denver International Airport.

The Customer Care Team handles inquiries from Enterprise, National, and Alamo Car Rental customers who are requesting assistance on a variety of issues related to their rental experience. Customer Care Representatives answer general customer and branch inquiries, resolve concerns or complaints related to rentals while learning policies, procedures, and systems for all three brands.

This is a full-time position (40 hours/week) in a team-oriented work environment.

Compensation is $13.00/hour with customer service bonus opportunities monthly.

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

Location:

332 N Havana St

Aurora, CO 80010

Available Schedules:

Option 1: Sun. & Thurs.-Sat. 8am-6:30pm (Mon.-Wed. OFF)

Option 2: Sun.-Mon. & Fri.-Sat. 9am-7:30pm (Tues.-Thurs. OFF)

  • Provide exceptional customer service and collect required information from the customer on every call per established criteria

  • Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff

  • Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice

  • Display patience and offer assistance without interrupting the caller

  • Recognize and manage assertive customer calls, transfer when appropriate

  • Actively listen and respond to all customer questions or requests

  • Offer options/suggestions to meet customer needs

  • Ask probing and clarifying questions to determine needs or problems

  • Effectively manage and adhere to company scheduled break/lunch time

  • Demonstrate efficiency with computer software and phone systems

  • Utilize problem-solving skills to efficiently answer customer requests

  • Demonstrate the ability to follow directions

  • Display confidence and understanding of all policies and procedures

  • Adhere to scheduled shift daily

  • Adhere to company policy on punctuality

  • Maintain a regular and reliable level of attendance

Knowledge/Skills/Abilities:

  • Basic reading, writing and arithmetic skill required

  • Accurate typing and data-entry skills

  • Active listening skills

  • Excellent customer service skills with the ability to project patience and empathy

  • Exhibit professional, courteous and friendly behavior

  • Increased level of problem solving skills

  • Strong decision making skills

  • Ability to utilize multiple computer programs at the same time

  • Ability to probe for additional information with tact

  • Attention to detail and ability to focus on current task with office distractions

  • Knowledge of geographic locations and time zones

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Minimum of 6 months previous customer service experience in a call center environment

  • Basic computer navigation skills

  • Previous experience with problem solving in a customer resolution environment is preferred

  • Must be able to work 40 hours per week

  • Must be able to work weekends, evenings, and holidays per the available schedule

External Company URL: www.erac.com

Requisition Number: 2018-265029