Enterprise Holdings Call Center Customer Care Representative in Aurora, Colorado
Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?
Enterprise Holdings currently has available an opportunity for a Customer Care Representatives to work at our call center location near Denver International Airport.
The Customer Care Team handles inquiries from Enterprise, National, and Alamo Car Rental customers who are requesting assistance on a variety of issues related to their rental experience. Customer Care Representatives answer general customer and branch inquiries, resolve concerns or complaints related to rentals while learning policies, procedures, and systems for all three brands.
This is a full-time position (40 hours/week) in a team-oriented work environment.
Compensation is $13.00/hour with customer service bonus opportunities monthly.
Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!
332 N Havana St
Aurora, CO 80010
Option 1: Sun. & Thurs.-Sat. 8am-6:30pm (Mon.-Wed. OFF)
Option 2: Sun.-Mon. & Fri.-Sat. 9am-7:30pm (Tues.-Thurs. OFF)
Provide exceptional customer service and collect required information from the customer on every call per established criteria
Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
Display patience and offer assistance without interrupting the caller
Recognize and manage assertive customer calls, transfer when appropriate
Actively listen and respond to all customer questions or requests
Offer options/suggestions to meet customer needs
Ask probing and clarifying questions to determine needs or problems
Effectively manage and adhere to company scheduled break/lunch time
Demonstrate efficiency with computer software and phone systems
Utilize problem-solving skills to efficiently answer customer requests
Demonstrate the ability to follow directions
Display confidence and understanding of all policies and procedures
Adhere to scheduled shift daily
Adhere to company policy on punctuality
Maintain a regular and reliable level of attendance
Basic reading, writing and arithmetic skill required
Accurate typing and data-entry skills
Active listening skills
Excellent customer service skills with the ability to project patience and empathy
Exhibit professional, courteous and friendly behavior
Increased level of problem solving skills
Strong decision making skills
Ability to utilize multiple computer programs at the same time
Ability to probe for additional information with tact
Attention to detail and ability to focus on current task with office distractions
Knowledge of geographic locations and time zones
Equal Opportunity Employer/Disability/Veterans
Must be at least 18
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Minimum of 6 months previous customer service experience in a call center environment
Basic computer navigation skills
Previous experience with problem solving in a customer resolution environment is preferred
Must be able to work 40 hours per week
Must be able to work weekends, evenings, and holidays per the available schedule
External Company URL: www.erac.com
Requisition Number: 2018-265029