Enterprise Holdings Customer Service - Exit Booth Agent - Austin Bergstrom Airport in Austin, Texas
National and Alamo has an exciting opportunity for a Full Time Exit Booth Agent . The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Location Address: 3819 Presidential BLVD Austin, TX 78719 .
This position has a starting pay of $17 / hr ( $15 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance ).
Friday -Tuesday 5pm-1am (Off Weds/Thursday)
Thursday -Monday 10am-6pm (Off Tues/Weds)
Friday-Tuesday 12pm-8pm (Off Weds/Thursday)
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
Prepare all rental documents accurately and completely.
Verify car information and VIN number for security and car control.
Provide additional service to Emerald Aisle members by offering our refueling option.
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
Provide all customers with undivided attention while assisting them at the exit booth.
Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work at least 1 of the schedules listed in the job description
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.