Enterprise Holdings Customer Service - Greeter - Austin Bergstrom Airport in Austin, Texas
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Greeter . The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
This position is located at the Austin Bergstrom Airport (zip code 78719)
This position pays $15.00 / hour (bonus opportunity for customer service performance)
This is a full-time (40 hour/week) position, interested candidates should be open to work the following schedules:
Sunday: 7:00am - 5:00pm
Monday: 7:00am - 5:00pm
Thursday: 7:00am - 5:00pm
Friday: 7:00am - 5:00pm
Saturday: 7:00am - 5:00pm
Sunday: 4:00pm - 12:00am
Monday: 4:00pm - 12:00am
Thursday: 4:00pm - 12:00am
Friday: 4:00pm - 12:00am
Saturday: 4:00pm - 12:00am
Paid time off
Retirement savings plan including 401k with matching profit sharing
Health Insurance, Life Insurance, Dental Insurance, and Vision Insurance
Training and development
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Minimum of 6 months of experience handling customer service functions.
Must be willing to accept the starting pay rate of $15.00 / hr
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
If under 21, must have zero moving violations and/or at-fault accidents on driving record
No drug or alcohol related conviction on driving record in the past 5 years
Apart from religious observation, interested candidates should be willing to work one or both of the following schedule(s): Sunday: 7:00am - 5:00pm Monday: 7:00am - 5:00pm Tuesday: OFF Wednesday: OFF Thursday: 7:00am - 5:00pm Friday: 7:00am - 5:00pm Saturday: 7:00am - 5:00pm -OR- Sunday: 4:00pm - 12:00am Monday: 4:00pm - 12:00am Tuesday: OFF Wednesday: OFF Thursday: 4:00pm - 12:00am Friday: 4:00pm - 12:00am Saturday: 4:00pm - 12:00am
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.