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Enterprise Holdings Return Agent Austin Airport Part Time in Austin, Texas

Are you looking for a steady part time opportunity with a reliable and well-known company?

Do you want a schedule that stays consistent from week to week so that you can have a better work/home life balance?

Are you seeking a fun and friendly work environment where management actually listens to and cares about their employees?

National and Alamo at the Austin airport has an exciting opportunity for a Return Agent.

Return agents are responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The person in this position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. This position works with a great team and we offer a FUN culture!

This position works primarily outside in all seasons and weather elements.

This position is a true part time opportunity for 20 - 25 hours per week.

This position does not have the opportunity for overtime.

Compensation is $11.00 per hour plus bonus opportunities!

All schedules are available 7 days a week from 5:00 AM - 2:00 AM

Branch Location:

Austin Bergstrom International Airport

3819 Presidential Blvd

Austin, TX 78719

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 6 months experience handling customer service functions.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • If under 21, must have zero moving violations and/or at-fault accidents on driving record

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Requisition Number: 2019-304197

Street 2: Austin Bergstrom Arpt

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Street: 9310 Rental Car Lane

Posted Salary Min: USD $11.00/Hr.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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