Enterprise Holdings Customer Assistant Representative in Barre, Vermont
The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.
This position is part time a maximum of 25 hours per week.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Must have two years college experience OR two year's of customer service experience
Must be at least 18 years old
Must live within one hour commute of Barre, VT or be moving to this location within 30 days of applying.
Must be authorized to work in the U.S. and not require sponsorship now or in the future
Must be willing to accept a part time position with a maximum of 25 hours per week
Apart from religious observations, must be flexible to work within Monday through Friday 7:30am-6pm and rotating Saturdays and Sundays 9am-1pm
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-232056