Enterprise Holdings Customer Service Representative in Billings, Montana
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our Truck Rental location.
This position is located at our Truck Rental location in Billings, MT. This position offers a starting compensation of $17 / hour and full benefits.
Paid time off
Retirement savings plan including 401k with matching profit sharing
Training and development
The address for this position is 5044 Midland Road, Billings, MT, 59101.
The available schedule for this position is:
- Monday-Friday 8am-5pm
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Notify Management of any known customer problems
Fleet Management and Maintenance
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
Assist in ensuring proper retention of reports and departmental paperwork
Answer phones as needed and assist customers and accounts with questions and concerns
Perform rewrites, renewals, and other routine contract maintenance for department
Assist in the collection of accounts receivables and coordinating billing applications
Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 21 years old and be qualified to drive under DOT regulations (see below).
Must be able to read and speak English
Must have valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
No drug or alcohol related conviction on driving record in the past five years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or GED
Minimum 6 months customer service experience
Proficiency in Microsoft Word and Excel products
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.