Enterprise Rent-A-Car Jobs

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Compliance Coordinator!

This position allows you to get into the Risk Management Department at the ground level with the possibility of moving up within the department or the organization. Our ideal candidate will be a professional, detail-oriented, self-motivated team player that enjoys working in a fast paced environment. Enterprise Fleet Management is fleet management business for companies, government agencies and organizations with medium-sized fleets. The Risk Management department of 100 employees works with our more than 50 fully staffed offices nationwide, to mitigate risk and improve the customer experience. We welcome recent or upcoming college graduates to apply or anyone that wishes to pursue a career in customer service and contractual compliance.

This position offers a starting salary of $36,480 per year and can increase depending upon relevant experience and skill level. The schedule is Monday-Friday, typically 8-5pm working from your permanent residence in Birmingham, AL or the immediate surrounding AL counties.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 650,000 vehicles and growing at almost 15 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Review contract terms and vehicle usage to determine appropriate insurance coverage or addendums to protect company and client; retrieve and update certificate accordingly by reaching out to insurance agencies/brokerage firms, clients, Credit team, and groups via phone and email

• Advise Group and Fleet Ops personnel on required action steps to resolve issues with insurance certificates or missing certificates in the vehicle activation or registration process to improve customer service and delivery expectations

• Initiate the adding of newly delivered units onto existing schedule policies or onto new customer policies to confirm coverage is in place to ensure company, brand and customer protection

• Serve as a subject matter expert for insurance certificate compliance by providing timely and accurate responses to escalated issues/questions from both Group Management, Credit team, and clients, including development of effective relationships with all involved

• Respond to insurance suspension letters received from the state by leading resolution with clients, clients’ agents, and carriers; often influencing external parties on required action needed to prevent vehicles from being impounded and/or lessee being detained

• Respond to external audits timely by gathering and delivering evidence of insurance through detailed comprehension of contract terms policy language

• Field and process incoming phone calls from contact center 800 line, set up all claims and initiate outbound calls with insurance agencies, insurance adjusters, drivers, Fleet Administrators, group personnel, and vendors

• Send timely contact letters to responsible party where policy is in cancellation/non-renewal status or under required contract limits with urgent follow up

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications include:

• Must reside in Birmingham, AL or the immediate surrounding AL counties

• Minimum of three years of administrative and/or customer service experience

• Minimum of two years of successful problem resolution, client communication, and/or adversarial conversation experience

• Previous insurance industry experience preferred

• Licensed in Property & Casualty or Certification in Risk Management (CISR) preferred

• Intermediate skills of Microsoft Office applications (Word, Excel)

• Bachelor's Degree preferred

• Must have the ability to meet all work from home technical requirements

• Must be authorized to work in the United States and not require sponsorship from our company now or in the future

Competency Based Qualifications:

• Ethics and Values

• Executing

• Customer Service

• Detail-Oriented

• Analyzing

• Communication

• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)

• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ )

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.