Enterprise Holdings Customer Experience Representative - Overnight Shifts in Boston, Massachusetts
Our Boston Logan Airport office is accepting applications for a Full-Time Customer Experience Representative.
This is a great opportunity to work with a fantastic team and get experience with a well know and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This specific position will be working in the garage greeting our customers. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.
The starting pay rate for this position is $18.08/hour + monthly bonus opportunities which have the potential to launch actual compensation to over $20/hour. There is also a $2/hour shift differential for the hours worked between 11pm-7am. In addition to this strong wage, we offer a comprehensive benefits package which includes medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match.
The required overnight schedules available are:
5 Day Schedule:
Sunday, Monday, Tuesday and Friday, Saturday from 11pm-7am (30 minute break included)
Sunday, Monday, Tuesday, Wednesday, Thursday, from 11pm-7am (30 minute break included)
4 Day Schedule:
Sunday, Thursday, Friday, Saturday from 9pm-7:30am (30 minute break included)
Wednesday, Thursday, Friday, Saturday from 9pm-7:30am (30 minute break included)
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here (https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html) .
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Must have a High School Diploma or GED
Must have at least 2 years of prior customer service experience
Must have no drug or alcohol related convictions within the past 5 years
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work one of the available required Overnight schedules in the overview
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.