Enterprise Rent-A-Car Jobs

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Enterprise Holdings Customer Experience Representative in Boston, Massachusetts

Overview

Our Boston Logan Airport office is accepting applications for a Full-Time Customer Experience Representative.

This is a great opportunity to work with a fantastic team and get experience with a well know and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.This position will be mostly located in our Exit Booths. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.

The starting pay rate for this position is $16.50/hour + monthly commissions and bonus opportunities. We offer a comprehensive benefits package which includes medical, dental, and vision insurance options, paid vacation time and holidays, profit sharing, and 401(k) with company match. The required schedule is Sunday, Monday, Tuesday, Wednesday, and Thursday 11pm-7:30am (Friday and Saturday off). A 30 minute break will be given each day.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner

  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

  • Assist to assess condition of rental upon return

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Seek to improve job performance through self-assessment, skill development, training and goal setting

  • Maintain a regular and reliable level of attendance and punctuality

  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • Must have a High School Diploma or GED

  • Must have at least 2 years of prior customer service experience

  • Must have a valid US driver's license

  • Must have no more than 2 at-fault accidents or moving violations within the past 3 years

  • Must have no drug or alcohol related convictions within the past 5 years

  • Must have a basic level experience and understanding of a PC and Microsoft Office products

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to work Sunday, Monday, Tuesday, Wednesday, and Thursday 11pm-7:30am

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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