Job Information
Enterprise Holdings Customer Service Representative in Boston, Massachusetts
Overview
Enterprise Rent A Car inside the Revere Hotel in Boston is excited to announce an opening for a Full-Time Customer Experience Representative!
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, and service customers.
The starting rate of pay is $18.08 / hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match.
This position is located at 200 Stuart St, Boston MA inside the Revere Hotel parking garage
The required full-time schedules available are
Sunday from 8am-Noon and Monday thru Thursday from 7am to 5pm (a 1 hour break will be given on each day except Sunday).
Monday, Tuesday, Thursday, and Friday from 7am-5:30pm (a 1 hour break will be given on each day)
Monday, Wednesday and Friday from 7am to 6pm and Saturday and Sunday from 7:30am- 12:30pm. (A 1 hr break will be given on Monday, Wednesday, and Friday.)
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business at careers.enterprise.com
Responsibilities
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Initiate rental contract based on customer reservations or on-the-spot need
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must have a High School Diploma or GED
Must have at least 1 year of prior customer service experience
Must have the ability to move items up to 15lbs
Must be able to work in an enclosed garage while being exposed to elements such as heat and or cold
Must have a current and valid US driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
Must have no drug or alcohol related convictions on driving record in last 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future
Apart from religious observation, must be available to work one of the available schedules listed
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.