Enterprise Holdings Full Time Customer Service Representative Boston Logan Airport in Boston, Massachusetts

Equal Opportunity Employer/Disability/Veterans

Enterprise Rent A Car at Boston Logan Airport is excited to announce an opening for a Full-Time Customer Service Representative!

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy airport operation.

The starting rate of pay is $13.50/hour with potential for a monthly customer service bonus. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Tuesday, Wednesday, Thursday, Friday and Saturday from 4pm-Midnight with a 30 minute break provided each evening.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Initiate rental contract based on customer reservations or on-the-spot need

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old

  • High School Diploma or GED required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.

  • Apart from religious observation, must be available to work Tuesday, Wednesday, Thursday, Friday and Saturday from 4pm-Midnight

Requisition Number: 2018-237003

External Company Name: Enterprise Holdings

External Company URL: www.erac.com