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Enterprise Holdings Full Time Customer Service Representative in Boston, Massachusetts

Enterprise Rent A Car at Boston Logan Airport is excited to announce an opening for a Full-Time Customer Service Representative!

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy airport operation.

The starting rate of pay is $15/hour with potential for a monthly customer service bonus. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Wednesday, Thursday, Friday Saturday, and Sunday from 3pm-11:30pm with a 30 minute break provided each day.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Initiate rental contract based on customer reservations or on-the-spot need

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High School Diploma or GED required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.

  • Must have a valid US driver's license

  • Must have no more than 2 at-fault accidents or moving violations within the past 3 years

  • Must have no drug or alcohol related convictions within the past 5 years

  • Apart from religious observation, must be available to work Wednesday, Thursday, Friday Saturday, and Sunday from 3pm-11:30pm

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-294962

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

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