Enterprise Holdings Full Time Customer Service Representative in Boston, Massachusetts
Enterprise Rent A Car at Boston Logan Airport is excited to announce an opening for a Full-Time Customer Service Representative!
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy airport operation.
The starting rate of pay is $16.50/hour with potential for a monthly customer service bonus and a 2nd shift differential of $1.00 extra per hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Wednesday, Thursday, Friday Saturday, and Sunday from 3pm-11:30pm with a 30 minute break provided each day.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Initiate rental contract based on customer reservations or on-the-spot need
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or GED required
Must have at least 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
Must have no drug or alcohol related convictions within the past 5 years
Apart from religious observation, must be available to work Wednesday, Thursday, Friday Saturday, and Sunday from 3pm-11:30pm
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2019-294962
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.