Job Information
Enterprise Mobility Seasonal Customer Service Representative - Boston MA in Boston, Massachusetts
Overview
The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The seasonal window ends on or before October 31, 2024 and cannot exceed 150 days. The start date will be on or after May 1, 2024
This position pays $21.46 / hour and is located in our Downtown Boston Territory at the Revere Hotel Boston, 200 Stuart St, Boston MA 02116
Multiple Schedules are available, inclusive of weekends and holidays. We are hiring for both full time (40 hours/week) and part time (25 hours/week) schedules which start either May 1st or June 1st. Schedules to be discussed during interview process.
Schedule 1 (This position will start May 1)
Sunday 7:30am-12:30pm
Monday 7:00am-6:30pm
Thursday 7:00am-2:00pm
Friday 7:00am-6:30pm
Saturday 7:30am-2:30pm
Schedule 2 (This position will start June 1)
Sunday 7:30am-12:30pm
Monday 7:00am-6:30pm
Tuesday 7:00am-2:00pm
Friday 7:00am-6:30pm
Saturday 7:30am-2:30pm
Schedule 3 Part-Time (This position will start May 1)
Friday 7:00am-6:30pm
Saturday 7:00am-2:30pm
Sunday 7:00am-2:30pm
As you are considering a position with Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or GED required
Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
Must have at least 6 months of prior customer service experience
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.